Shipping Policy

At Lovilo, we work hard to get your order to you as quickly and safely as possible.

1. Order Processing

Orders are typically processed within 3–4 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, promotions, or holidays, processing may take slightly longer.

2. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is approximately:

8–12 business days

Please note that delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on your destination, shipping carrier, customs clearance, weather conditions, holidays, and other circumstances beyond our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

Where tracking is available, your tracking number will be included in the shipping confirmation.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

4. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an incorrect address after placing your order, please contact us as soon as possible.

We cannot guarantee that we can change an address after an order has entered processing or been shipped.

5. Delayed or Lost Packages

If your package is delayed, please check the tracking information first.

If the tracking information has not been updated for an extended period or your package appears to be lost, please contact us and we will work with you to investigate the issue.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs clearance may also cause additional delivery delays.

7. Incorrect or Damaged Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the package and item so that we can assist you as quickly as possible.

8. Contact Us

If you have questions about your shipment or delivery, please contact us through our Contact Us page.

We're happy to help.

Lovilo — Discover More. Love More. Live Better.
1. How long does shipping take?

Orders are typically processed and shipped within 3–4 business days. After your order has been shipped, delivery usually takes approximately 8–12 business days, depending on your location and the shipping carrier.
2. Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
3. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before your order has been processed or shipped.
4. What if my package is delayed?

Delivery times are estimates and may occasionally be affected by customs, weather, holidays, carrier delays, or other circumstances beyond our control. If your package appears to be significantly delayed, please contact us and we'll be happy to help.
5. What if I receive a damaged or incorrect item?

We're sorry if something isn't right with your order. Please contact us with your order number and clear photos of the item within 7 days of delivery, and we'll review the issue and help make it right.
6. Can I return my order?

Yes, eligible items may be returned according to our Refund & Return Policy. Items must generally be unused and in their original condition and packaging.
7. How long does a refund take?

Once your return has been received and approved, refunds are generally issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
8. Do you ship internationally?

We currently offer shipping to selected destinations. Available shipping options and costs will be displayed at checkout.
9. Will I have to pay customs or import fees?

Depending on your destination, customs duties, taxes, or other import charges may apply. Any applicable fees are generally the responsibility of the customer unless otherwise stated.
10. How can I contact Lovilo?

If you have any questions about your order, please contact our customer support team through our Contact Us page. We're always happy to help.