FAQ
1. How long does shipping take?
Orders are typically processed and shipped within 3–4 business days. After your order has been shipped, delivery usually takes approximately 8–12 business days, depending on your location and the shipping carrier.
2. Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
3. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before your order has been processed or shipped.
4. What if my package is delayed?
Delivery times are estimates and may occasionally be affected by customs, weather, holidays, carrier delays, or other circumstances beyond our control. If your package appears to be significantly delayed, please contact us and we'll be happy to help.
5. What if I receive a damaged or incorrect item?
We're sorry if something isn't right with your order. Please contact us with your order number and clear photos of the item within 7 days of delivery, and we'll review the issue and help make it right.
6. Can I return my order?
Yes, eligible items may be returned according to our Refund & Return Policy. Items must generally be unused and in their original condition and packaging.
7. How long does a refund take?
Once your return has been received and approved, refunds are generally issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
8. Do you ship internationally?
We currently offer shipping to selected destinations. Available shipping options and costs will be displayed at checkout.
9. Will I have to pay customs or import fees?
Depending on your destination, customs duties, taxes, or other import charges may apply. Any applicable fees are generally the responsibility of the customer unless otherwise stated.
10. How can I contact Lovilo?
If you have any questions about your order, please contact our customer support team through our Contact Us page. We're always happy to help.