Refund & Return Policy

At Lovilo, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in its original packaging, where applicable
  • Not be damaged due to misuse, improper handling, or normal wear and tear
  • Include your order number or proof of purchase

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or customized products
  • Final sale items
  • Gift cards
  • Products that have been used, damaged, or altered after delivery

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

After reviewing your request, we may offer a replacement, store credit, or refund as appropriate.

4. Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is generally responsible for return shipping costs.

If the return is due to an error on our part or a defective product, please contact us before returning the item so we can provide further instructions.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges may not be refundable unless the return is due to an error on our part or required otherwise by applicable law.

6. How to Request a Return

To request a return, please contact us through our Contact Us page and include your order number and reason for the return.

Please do not send an item back without contacting us first.

7. Exchanges

If you would like to exchange an item, please contact us. Exchanges may be subject to product availability.

8. Important Note

This policy does not limit any consumer rights that cannot legally be excluded under the laws applicable to your location.

If you are located in a jurisdiction with mandatory consumer return, refund, warranty, or withdrawal rights, those rights will continue to apply.

Thank you for shopping with Lovilo.
1. How long does shipping take?

Orders are typically processed and shipped within 3–4 business days. After your order has been shipped, delivery usually takes approximately 8–12 business days, depending on your location and the shipping carrier.
2. Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
3. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before your order has been processed or shipped.
4. What if my package is delayed?

Delivery times are estimates and may occasionally be affected by customs, weather, holidays, carrier delays, or other circumstances beyond our control. If your package appears to be significantly delayed, please contact us and we'll be happy to help.
5. What if I receive a damaged or incorrect item?

We're sorry if something isn't right with your order. Please contact us with your order number and clear photos of the item within 7 days of delivery, and we'll review the issue and help make it right.
6. Can I return my order?

Yes, eligible items may be returned according to our Refund & Return Policy. Items must generally be unused and in their original condition and packaging.
7. How long does a refund take?

Once your return has been received and approved, refunds are generally issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
8. Do you ship internationally?

We currently offer shipping to selected destinations. Available shipping options and costs will be displayed at checkout.
9. Will I have to pay customs or import fees?

Depending on your destination, customs duties, taxes, or other import charges may apply. Any applicable fees are generally the responsibility of the customer unless otherwise stated.
10. How can I contact Lovilo?

If you have any questions about your order, please contact our customer support team through our Contact Us page. We're always happy to help.