Privacy Policy

At Lovilo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details
  • Device, browser, and website usage information

We only collect information that is reasonably necessary to operate our store, process your orders, provide customer support, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Process payments
  • Send order confirmations and shipping updates
  • Provide customer support
  • Respond to inquiries
  • Improve our products, website, and services
  • Detect and prevent fraud or unauthorized activity
  • Send promotional communications when you have provided appropriate consent

3. Payment Information

Payments are processed through third-party payment providers. Lovilo does not directly store your complete payment card information.

Your payment information is handled according to the privacy policies and security practices of the applicable payment provider.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to help our website function properly, remember your preferences, understand how visitors use our website, and improve our services.

Third-party services may also use cookies or similar technologies for analytics, advertising, or other purposes, subject to their own privacy policies.

5. Sharing Your Information

We may share necessary information with trusted third-party service providers who help us operate our business, including payment processors, shipping providers, website technology providers, analytics services, and customer support services.

We do not sell your personal information for money.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your information.

To make a privacy-related request, please contact us using the contact information provided on our website.

8. Children's Privacy

Our website is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact Us page.

Lovilo
Your destination for products you'll love.
1. How long does shipping take?

Orders are typically processed and shipped within 3–4 business days. After your order has been shipped, delivery usually takes approximately 8–12 business days, depending on your location and the shipping carrier.
2. Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
3. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before your order has been processed or shipped.
4. What if my package is delayed?

Delivery times are estimates and may occasionally be affected by customs, weather, holidays, carrier delays, or other circumstances beyond our control. If your package appears to be significantly delayed, please contact us and we'll be happy to help.
5. What if I receive a damaged or incorrect item?

We're sorry if something isn't right with your order. Please contact us with your order number and clear photos of the item within 7 days of delivery, and we'll review the issue and help make it right.
6. Can I return my order?

Yes, eligible items may be returned according to our Refund & Return Policy. Items must generally be unused and in their original condition and packaging.
7. How long does a refund take?

Once your return has been received and approved, refunds are generally issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
8. Do you ship internationally?

We currently offer shipping to selected destinations. Available shipping options and costs will be displayed at checkout.
9. Will I have to pay customs or import fees?

Depending on your destination, customs duties, taxes, or other import charges may apply. Any applicable fees are generally the responsibility of the customer unless otherwise stated.
10. How can I contact Lovilo?

If you have any questions about your order, please contact our customer support team through our Contact Us page. We're always happy to help.